Returns accepted: If your Scatter kit is unused and you wish to return it, send us an email at support@scatterdiy.com within 30 days. We will provide instructions on how to send the product back and refund the price of the kit.
If you have applied your Scatter kit and are not completely satisfied with the results, we have a few solutions to help achieve the desired control. Shoot us an email at support@scatterdiy.com, and one of pest pros will assist with guidance or even a targeted free pesticide booster and/or kit to tackle the job. If we have exhausted all efforts and the job is not solved, Scatter may offer a refund at their discretion.
After 30 days on one-time purchases, we no longer guarantee the efficacy of Scatter or offer refunds. If you’d like a longer guarantee period, consider a Scatter subscription which guarantees efficacy throughout the subscription.

Scatter subscriptions come with a satisfaction guarantee. We understand that no pest control product can be 100% effective and that methodology, equipment, and knowledge play a huge role. If Scatter is not making a substantial difference in the number of pests inside your home, contact us at support@scatterdiy.com. Our pest pros will assist with guidance or even a targeted free pesticide booster and/or kit to tackle the job. If we have exhausted all efforts and the job is not solved, Scatter may offer a refund at their discretion. While we’ve worked hard to provide the best possible DIY pest control solution, we know there are problems that may require equipment and resources beyond what we can send in the mail. If you have an extra buggy situation, contact our customer service team and we’ll provide our professional opinion. If we feel a professional service is needed, we’ll give you tips on how to select the right one.
Subscriptions can be cancelled at any time by emailing support@scatterdiy.com.

We ship across the USA and within 1-3 business days after receipt of payment.